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RETURNS

RETURN POLICY

Items bought on XOMAXIBOUTIQUE.COM will gladly be accepted for a return within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. STORE CREDIT will be issued on your XOMAXI ACCOUNT. If you do not have a XOMAXI ACCOUNT click here. STORE CREDIT will exclude shipping and handling costs. All tags must be attached when returned. 

Please note that all Clearance items, Masks, Accessories, Bodysuits, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange. 

We do not accept international returns.

Used a coupon code? No problem! We are now accepting returns using coupon codes less than 20% discount. Note the item must be unwashed, unworn, and free of any stains or odors.

You can now request a return directly on our website if you have an XOMaxi account AND you were logged into your account when you made your purchase. Just log into your XOMAXI account and find your order.

Want to Return your items? It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

1. Ensure your items are returnable. We accept returns within 14 days of the delivery date as long as the item is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. Click here for our full Policy.

2. Print out our return form. You can find it by clicking here. Fill out the form and send it back to the address provided. You may send it using any carrier of choice. We do suggest using a Trackable service as we are not held liable for parcels that are lost en route back to us. 

3. Once we receive your return your parcel will process within 5-7 business days. A confirmation email will be sent to you to confirm your refund. 

Have more questions? See below for our Frequently Asked Questions about processing a return.

Is my item eligible for a return? Yes, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Our full store policy can be read by clicking here. Final sale items include swimwear, intimates, masks, jewelry and accessories. 

Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us. 

How long does it take to process my return? Your return will be processed within 5-7 days of us receiving your parcel. Please make sure you have an XOMAXI account, so that we may apply your store credit in a timely manner. Need to create a XOMAXI account click here.

When will I see the store credit back into my XO account? Store credit is issued the same day your return is processed with us.

Require more assistance? We're happy to help! Simply send us an email at xomaxiboutique@gmail.com. A response will be made within 24-48 business hours. 

 

RETURN FORM